Airbnb is about to introduce a new suite of new rules aimed at protecting renters from unfair rental practices.
The new rules are aimed at addressing a range of complaints that landlords and Airbnb users have been raising about rental practices that are often rife with misrepresentation.
For example, Airbnb says it has received more than 1,000 complaints of misrepresentation in the past month about a number of properties it hosts.
“The company is actively working to address the issues that are being raised about misrepresentation and to ensure that every property is listed and available for rent with the highest level of integrity and transparency,” the Airbnb statement said.
But there’s a big caveat.
“While these new rules do address some of the concerns raised, they do not address all of them,” it added.
For instance, the rules require Airbnb hosts to notify potential renters of their rights, including the right to refuse a rental.
Airbnb also says it will require its hosts to report “any and all” misrepresentations made to the company.
In a statement, Airbnb said it will also continue to make “reasonable efforts to resolve complaints of unfair rental behavior”.
“This includes requiring hosts to provide an inventory of rental properties to be used by prospective renters and making Airbnb aware of any other complaints of fraudulent conduct or misrepresentation of a rental property,” the company said.
The company’s move comes as Airbnb has been under fire for alleged fraud.
In February, the company was fined $250,000 by the Federal Trade Commission (FTC) for allegedly inflating the number of Airbnb hosts it hosts to the tune of $1.6 billion.
Airbnbs biggest rival, Airbnb, has also faced scrutiny for allegedly manipulating listings.
Airbnb’s own chief financial officer, Matt Mason, said last month that the company is trying to “do better” in areas where it can, including transparency and reporting of claims.
Airport police said in December that they had been investigating claims that Airbnb had misrepresented hotel room reservations and booked rooms for guests who didn’t want them.